Customer support
The same twenty questions, handled
Most support volume isn't complicated. It's repetitive. GetParlix answers those questions from your own documentation at any hour, then escalates the rest with the context attached.
Heard every day
The questions that decide it
These arrive before anyone is willing to pick up the phone. Answer them in the moment and the enquiry keeps moving.
- What are your opening hours?
- What's your returns policy?
- How do I change my order?
- Where are you based?
- Do you offer payment plans?
- Do you take walk-ins on Saturdays?
- We do, but Saturdays fill up fast. I can hold a slot for you now. Would 10:00 or 1:30 suit you better?
- 1:30 works.
- Booked for Saturday at 1:30 pm. I've sent a confirmation to your email.Appointment created
The gap
Where enquiries leak away
- Staff answer the same questions all day instead of doing the work
- Support hours and shopping hours don't overlap
- A generic AI answer that's confidently wrong is worse than no answer
How it works here
What GetParlix does for customer support
Everything below is running today, answering from your own material.
Grounded in your documentation
Answers are assembled from passages retrieved out of files you uploaded. If your policy changes, you re-upload and the answers change with it.
Finds the right passage
Search combines meaning-based matching with keyword and full-text search, so a question phrased nothing like your documentation still finds it.
Escalates instead of guessing
When it doesn't know, it says so and offers to take contact details. Your team gets an email with the conversation behind it.
Rules you set, per account
A persona for tone, custom rules for things it must always say, and restricted topics for subjects it must refuse.
Transcripts you can audit
Every conversation is stored and searchable with date filters, so you can see exactly what customers were told.
Support by voice too
The same knowledge answers out loud for visitors who would rather talk than type.
FAQ
Customer support: common questions
It answers from retrieved passages of your own material rather than from general knowledge, and the voice agent runs an additional check that blocks any number or name not present in those passages. Nothing is perfect, but the design goal is that it says I don't know rather than inventing.
No, and we wouldn't pitch it that way. It absorbs the repetitive volume so your team spends its time on the enquiries that actually need judgement.
PDF, Word (.docx) and plain text, up to 15 MB per file. You can also paste text directly and edit it later in the dashboard. It does not crawl your website.
Yes. Conversations are searchable in the dashboard. The usual fix is to add or clarify a document because the assistant's accuracy mostly depends on what you have given it.
Explore further
See it handling customer support
Send us the questions you get asked most. We'll build an assistant on your own material and show you it answering them, by chat and by voice.