voice ai
Chatbots vs voice agents: which is right?
A practical comparison of text chatbots and AI voice agents for business websites: where each one wins, what they cost to run and which to switch on first.
Read the guideAI chatbot
A chatbot that knows your business, not the internet
GetParlix answers visitors using the documents you upload: your prices, services and policies. It books appointments in the conversation and turns everything else into a lead.
- Do you take walk-ins on Saturdays?
- We do, but Saturdays fill up fast. I can hold a slot for you now. Would 10:00 or 1:30 suit you better?
- 1:30 works.
- Booked for Saturday at 1:30 pm. I've sent a confirmation to your email.Appointment created
Retrieval, not recall
It answers from your material, or it doesn't answer
The failure mode that matters isn't a chatbot that can't help. It's one that helps confidently and wrongly.
When a visitor asks something, GetParlix searches your uploaded documents for the passages that actually address it. It uses both meaning-based matching and plain keyword search because the two fail in different ways. Those passages are what the answer gets written from.
If nothing relevant comes back, it says so and offers to take the visitor's details rather than filling the silence with something plausible. The trade-off is simple: narrower answers, but ones you'd be comfortable standing behind.
See how retrieval worksWhat it does
Everything the chatbot handles
All of this is live today. Nothing on this page is a roadmap item.
Trained on your documents
Upload PDF, Word or plain text files, including price lists, service pages, policies and FAQs. Each file can be up to 15 MB. You can also paste text in and edit it later without re-uploading.
Search that finds the passage
Meaning-based search over your content, combined with keyword and full-text matching. A question worded nothing like your documentation still lands on the right paragraph.
Books without leaving the chat
Real free slots from your working hours and appointment length, locked as they're booked so the same time cannot go twice.
Captures the ones it can't answer
Out-of-scope questions become leads. It takes contact details and emails your team with the conversation attached.
Behaves the way you tell it to
A persona for tone, custom rules it must always follow, restricted topics it must refuse, and an industry template that shapes how it reasons about your kind of business.
Every conversation kept
Transcripts are stored and searchable with date filters, so you can audit exactly what customers were told and fix gaps in your material.
2:00 · coming soon
Watch the chatbot answer and book
A real conversation from first question to confirmed appointment, with the source document alongside so you can see where each answer came from.
- A pricing question answered straight from an uploaded price list
- The assistant declining a question outside its material
- That refusal turning into a captured lead
- A booking completed without leaving the chat
Getting live
Three things to do
- 01
Upload what it should know
Drag in your documents or paste text. GetParlix splits them into passages and indexes them for retrieval. Change a policy later and you re-upload that one file.
- 02
Set the guardrails
Choose the tone, the things it must always say, and the subjects it must refuse. Pick the industry template that matches how your business works.
- 03
Paste the script tag
One line of HTML before the closing body tag. The chatbot appears on every page of your site, tied to an embed key that only works on the domains you allow.
<script
src="https://getparlix.com/widget/widget-loader.js"
data-client-id="YOUR_CLIENT_ID"
data-api-base="https://getparlix.com/api"
data-embed-key="YOUR_EMBED_KEY"
></script>Your client ID and embed key are generated in your dashboard. The key is tied to the domains you allow, so it only works on your own site.
From the blog
The questions a chatbot should handle
Go deeper on the conversations, documents and after-hours enquiries that shape a useful website assistant.
guides
How to add an AI chatbot to your website
Exactly where the script tag goes on WordPress, Wix, Squarespace, Shopify, Webflow and custom sites, plus what to prepare before you install anything.
Read the guideautomation
After-hours enquiries: your AI solution
How businesses can handle after-hours enquiries, answer common questions and keep more appointment-ready visitors from leaving.
Read the guideFAQ
AI chatbot questions
It's an assistant embedded on your site that holds a conversation with visitors instead of showing them a contact form. A good one uses your own prices, services and policies rather than general knowledge, so what it tells people matches what you'd tell them yourself.
Rules-based chatbots follow a decision tree you draw: press 1 for opening hours. They break the moment someone phrases a question you didn't anticipate. GetParlix reads your documents and answers in natural language, so it handles questions you never thought to script.
No. There is no crawler. You upload the documents you want it to know, which means you always know exactly what it can say. We made that choice on purpose because a bot that scrapes your whole site will eventually quote something out of date.
The installation itself is just one line of HTML, so it takes a couple of minutes. Gathering your documents and deciding the guardrails takes more thought, usually an afternoon.
Yes. It's a standard script tag, so it works anywhere you can add HTML. There's no plugin to install and nothing to keep updated.
Not yet. The widget currently ships with a fixed appearance and position, and carries a small GetParlix credit. Custom colours, positioning and white-labelling are not available today.
No. Chat replies arrive as a complete message rather than word by word. Streaming is available in the voice agent, where the audio starts playing as it's generated.
See it answering your customers
Send us the questions you get asked most and the material you'd train it on. We'll show you the chatbot answering them.